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DELAWARE FORGE

JEFF ROWLAND KNOWLEDGEBASE

branding, corporate communications & PR

Project
Details
Project

For a small company, maintaining a corporate web presence that is compelling and useful to both customers and the distribution network can be a challenge. It must be thorough, but easily maintained, and not easily outdated. It must draw from a wide variety of stakeholders, but make a clear brand statement.

Details

  Steps to Success

  1. Selected Interspire KnowlegeBase CMS for scalability, ease-of-use, and features.
  2. Conducted survey of dealers, distributors, and customers to build knowledgebase development priorities.
  3. Began digitization of company archive and support for recent products.
  4. Utilize stakeholder groupings to provide access to customized information.
  5. Integration of Zendesk help desk queries for generation of knowledgebase content maximizing customer relevance.

  Knowledgebase Highlights

  • Home page — Interspire CMS knowledgebase landing page embedded in primary site.
  • Category page — Products, services, documentation, and press materials.
  • Detail page — Interspire CMS includes print friendly, PDF writer, and share functions.

  Project Credits

Brandon Kelley — project management, information design, art direction, CSS/HTML/Javascript coding
Jeff Rowland — technical direction
Project Partners — Jeff Rowland Design Group distribution network

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