JEFF ROWLAND KNOWLEDGEBASE
branding, corporate communications & PR
Steps to Success
- Selected Interspire KnowlegeBase CMS for scalability, ease-of-use, and features.
- Conducted survey of dealers, distributors, and customers to build knowledgebase development priorities.
- Began digitization of company archive and support for recent products.
- Utilize stakeholder groupings to provide access to customized information.
- Integration of Zendesk help desk queries for generation of knowledgebase content maximizing customer relevance.
- Home page — Interspire CMS knowledgebase landing page embedded in primary site.
- Category page — Products, services, documentation, and press materials.
- Detail page — Interspire CMS includes print friendly, PDF writer, and share functions.
Jeff Rowland — technical direction
Project Partners — Jeff Rowland Design Group distribution network